24/7 on-call support with accountable escalation.
UV&S Technology averages about nine minutes to initial ticket response.
24/7 on-call emergency support keeps escalation paths active.
Local dispatch is available in about 30 minutes for priority issues.
Client portals provide real-time incident tracking and documentation.
In-house Tier 1-4 support brings the right expertise into each escalation.
See how responsive, accountable IT support helps teams stay focused and productive.
Reliable and Responsive IT Support: UV&S as a Trusted Partner
The single biggest benefit to our company since partnering with UVS has been having a trustworthy resource to help resolve IT issues. UV&S stands out from other IT firms we’ve worked with due to their responsiveness and quick action. For anyone considering UV&S as their IT firm, I would highly recommend them as a valuable addition to their team, offering reliable and expert IT support.
All the way through the process of upgrading our servers, everyone I worked with at UV&S was very conscientious about being responsible when it came to cost and needs. I feel that they had our best interest in mind as we went through this process and took the time to help us understand things if we didn’t. Each person we worked with was honest, genuine, and exceptionally knowledgeable in their area.
Invaluable Partnership: Expert, Pressure-Free IT Support with UV&S
UV&S has an in-depth understanding of our systems, providing expert advice on necessary changes and updates without sales pressure. They offer reliable support for daily tasks, emergencies, and significant infrastructure updates, making them an invaluable partner. If someone is undecided about choosing UV&S, I would tell them that having a skilled team like UV&S is invaluable for handling tasks beyond your expertise or staffing capacity.
They have consistently supported us in daily operations, emergencies, and significant infrastructure updates, making complex projects manageable and ensuring we are never alone in these endeavors.
Personalized IT Service with Big-Firm Expertise: UV&S Delivers for Our Law Firm UV&S
The biggest benefit to our law firm since UV&S took over our technology needs has been the improved level of customer service and expertise we’ve received. They are extremely proactive when addressing our technology needs. It’s even better to know our account manager by name/face and to trust them for all of our IT needs.
UV&S has increased the efficiency and stability of our systems. We feel supported and confident in our IT team and overall infrastructure. As a small to medium-sized firm, we wanted the expertise and representation of a big IT company, but with the personal touch of a family-oriented team we could work with year-round. They deliver as an IT company and provide technology business reviews to offer recommendations and to plan for upcoming IT related expenses. They also offer great response times with accessibility to the team. With UV&S, we get the best of both worlds.
Our backups were manual, inconsistent and far from disaster-proof before we started working with UV&S. They implemented a hybrid backup solution and now our backups are automatic, regular and absolutely disaster-proof. We can always trust that our critical data and processes will be available if and when we need them.
Since 2012, UV&S has continually provided first-class IT and data center services for our organization. They have outstanding technical resources and are responsive to our needs. Most recently, their performance during a time of crisis was exceptional. I would highly recommend you call UV&S if you are in need.
I recently fell victim to an email spoofing scam. I decided to call UV&S, Though this was a complicated issue, he presented a ‘never give up’ attitude, drilled down and figured it out. This could have reeked much more havoc and caused serious problems if it hadn’t been for the quick response time and resolution from UV&S.
Consistent, Cost-Effective IT Support Tailored to Our Non-Profit Needs
UV&S has provided our organization with much-needed consistency in an ever changing IT environment, understanding our limitations as a non-profit and effectively prioritizing upgrades. Their personalized service ensures we never feel overlooked, offering more services at a reasonable rate compared to other IT firms.
I am confident in recommending UV&S as they have consistently proven to be the best option through our procurement processes, providing pivotal support during our organization’s expansion and ensuring minimal disruptions to our operations.
If You’re Hesitating, Don’t…
Since enrolling in UV&S’s Managed IT Services program, the biggest benefit has been peace of mind. Our systems run smoothly, updates are handled proactively, and downtime has virtually disappeared, allowing our team to focus on growing the business instead of troubleshooting tech issues. What really sets UV&S Technology apart is their responsiveness and personalized support.
They take the time to understand our needs, communicate clearly, and act fast. If you’re hesitating, don’t. Partnering with UV&S has been one of the smartest decisions we’ve made. They’re reliable, knowledgeable, and genuinely invested in our success. You don’t just get IT support; you gain a strategic ally.
Unmatched Emergency Response and Trustworthy IT Service with UV&S
Since partnering with UV&S for our technology needs, the single biggest benefit has been their rapid response during emergencies. Whenever we encounter a critical issue with any of our computers, UV&S makes it easy to reach tech support, and they always provide immediate assistance. Compared to other IT firms we’ve worked with in the past, UV&S stands out in providing top-tier customer service and insight. To anyone on the fence about choosing UV&S as their IT firm, I would say this: Having known the team at UV&S for a very long time, I can attest to their commitment to customer service and their expertise. Every time we’ve had an urgent need, they have stepped up and jumped in to help. They don’t try to scare us into buying more equipment or services than necessary; instead, they focus on making us effective and efficient.
Priority response, clear escalation, and accountable follow-through
Emergency calls need a defined path, not a scramble. UV&S Technology provides 24/7 on-call coverage for urgent issues, with technicians who can assess impact, prioritize next steps, and involve the right resources quickly.
Because client environments are documented, support can begin with context around users, systems, vendors, and infrastructure. That helps reduce repeated explanations, improve triage, and create a more accountable response from first contact through resolution.
During business hours, support is answered live by U.S.-based staff so your team can reach help without phone trees. Tickets can be submitted by phone, email, portal, or Microsoft Teams, giving users practical options based on the situation.
With an average ticket response time around nine minutes, issues are acknowledged quickly and routed through clear escalation paths. The goal is steady communication, faster diagnosis, and support that keeps business impact in focus.
Some issues need hands-on assistance. For critical issues, UV&S Technology can provide local on-site dispatch in about 30 minutes, helping address hardware, connectivity, and infrastructure problems that cannot be fully resolved remotely.
On-site response is supported by technicians who understand network equipment, endpoints, servers, remote access, and vendor coordination. That combination helps reduce handoff delays and gives your team a practical path from diagnosis to restoration.
Not every urgent issue has the same business impact. UV&S Technology uses structured escalation to route incidents appropriately, from end-user support to advanced technical resources across Tier 1-4 support levels.
This approach helps significant outages, security events, access issues, and system performance problems receive the right level of attention. Clear ownership and documented next steps help your leadership understand progress while your staff focuses on serving clients and keeping work moving.
Emergency support is more effective when communication is transparent. UV&S Technology provides client portal access for ticketing, documentation, and real-time incident tracking, helping authorized users see status updates without waiting for separate follow-up.
Current infrastructure documentation also supports faster troubleshooting. When technicians can reference known systems, devices, vendors, and configurations, support becomes more consistent and your organization gains a clearer record of what was done and why.
Emergency response works best when paired with prevention. UV&S Technology supports backup audits, restore testing, endpoint management, network monitoring, firmware reviews, and security controls that reduce avoidable interruptions and improve readiness.
This proactive model helps turn urgent support into part of a broader operational strategy. Instead of only reacting to incidents, your organization gains practical insight into recurring issues, infrastructure weaknesses, and improvement opportunities that support long-term growth.
Emergency support should do more than answer a call. It should connect your people to a team that understands your environment, knows your priorities, and can move quickly without starting from scratch.
UV&S Technology provides live response during business hours and 24/7 on-call support for emergency issues, backed by documented client environments, clear escalation paths, and U.S.-based technicians. That structure helps reduce confusion, speed up decision-making, and keep business impact at the center of every response.
When support is handled as part of proactive technology management, urgent issues become easier to prioritize, troubleshoot, and resolve with accountability.
When an urgent technology issue affects operations, the response process matters. UV&S Technology combines rapid triage, practical escalation, and transparent communication so your team knows what is happening and what comes next.
The result is a more organized support experience that helps your organization reduce disruption and replace guesswork with confidence.
Reliable emergency support starts before an issue is reported. UV&S Technology maintains documentation, monitors environments, manages endpoints, reviews infrastructure, and supports backup readiness so technicians can respond with context.
That preparation helps support teams identify whether an issue involves users, endpoints, networks, cloud services, security tools, vendors, or business continuity systems. For fully managed or co-managed environments, the approach is designed to extend your team rather than work around it.
With more than 25 years of technology service experience, UV&S Technology brings personal service with enterprise-grade infrastructure, helping organizations maintain operational confidence. Trusted. Worldwide.
Gain clarity, reduce disruption, and strengthen response readiness.
A growing law firm needed stronger IT guidance and faster support; UV&S delivered stability, responsiveness, and trust.
With 24/7 emergency support, you receive continuous on-call coverage for IT emergencies, ensuring critical issues are addressed any time, day or night. During business hours, live response is provided by U.S.-based technicians, no phone trees or delays. For after-hours incidents, you have direct access to expert escalation and, for critical outages, local dispatch is available in about 30 minutes. Support covers network, endpoint, server, and cloud issues, with built-in coordination for third-party vendors and transparent incident tracking through secure client portals.
24/7 emergency support minimizes downtime by ensuring that urgent IT issues are triaged and escalated rapidly, even outside standard business hours. You benefit from:
This approach helps your business maintain continuity and replaces guesswork with confidence.
If you reach out after hours, your call or ticket is routed directly to an on-call technician familiar with your environment. The technician triages your issue, initiates escalation if needed, and provides guidance or remote intervention immediately. For critical incidents, local dispatch is available in about 30 minutes to ensure rapid on-site response. All actions are documented in your client portal, giving you transparency and control throughout the process.
All end-user support, including 24/7 emergency on-call coverage and local on-site response during the week, is included in your monthly service agreement. There are no hidden fees or surprise charges for after-hours incidents, making IT budgeting predictable and transparent. Clear add-on pricing is provided for additional users, devices, or sites, so you always know what to expect.
This service stands out by combining in-house Tier 1-4 support, U.S.-based technicians, and a proven nine-minute average ticket response time. Support is provided by a team that documents your environment and acts as an extension of your staff, ensuring continuity and expertise with every interaction. You benefit from local dispatch for critical issues, integrated escalation, and a partnership-driven approach focused on reducing risk, supporting compliance, and aligning IT with your business goals. This is proactive, accountable emergency support, ‘Trusted. Worldwide.’
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LOCATIONS
Bowling Green
270-793-0880
P.O. Box 51332
1143 Fairway Ste 102
Bowling Green, KY 42103
Hays
785-625-2111
711 E. 6th
Hays, KS 67601
Hutchinson
620-663-5434
3500 East Ave G
Hutchinson, KS 67501
Corporate Office Hutchinson
620-662-6769
P.O. Box 1723
517 E. 30th St. Ste D
Hutchinson, KS 67502
Kansas City, MO
816-455-2640
8600 NE Underground Dr.
Pillar 146
Kansas City, MO 64161
London
+44 (0) 208 573 9999
Unit 2, 3, 6, and 23
Mereside Park, Shield Road
Ashford TW15 1BL
Newbury - Events Services
+44 (0) 1635 230020
Unit 9, Hambridge
Business Center
Hambridge Lane, Newbury
Berkshire RG14 5TU
Los Angeles
323-763-7750
6043 Malburg Way
Vernon, CA 90058
Louisville, KY
502-451-4570
1841 Tylor Ave Bldg 4
Louisville, KY 40213
Manhattan, KS
785-537-1222
5106 Murray Rd. Suite C.
Manhattan, KS 66503
Oklahoma City
405-947-0810
5621 W. Reno Ave #D
Oklahoma City, OK 73127
Salina
785-537-1222
739 N. 10th St.
Salina, KS 67401
Topeka
785-232-0713
1540 NW Gage Blvd #6
Topeka, KS 66618
Wichita - UV&S Technology
316-613-4747
245 N. Waco T100
Wichita, KS 67202
Wichita
316-838-2121
707 E. 33rd St. N..
Wichita, KS 67219
Unmatched Protection for Your Vital Assets
Advantages of Choosing UV&S Underground Storage:
Private Vault Storage – Maximum Security and Customization
Essential Features for Long-Term Preservation
Secure, Organized, and Specialized
Optimized Storage for Archival & Technical Document
Private Vault Storage – Maximum Security and Customization
Your Secure Space, Your Specifications
Secure & Affordable Box Storage
SMALL BUSINESS
OUR SMALL BUSINESS SERVICES INCLUDE:
OIL & GAS
MUSEUM ARTIFACTS
MEDICAL
INSURANCE
GOVERNMENT & LEGAL
FILM & SOUND
BANK
MEDIA VAULTS
Secure Media Vaults for Critical Data Protection
Comprehensive Tape & Archive Storage Solutions
Storage in the United Kingdom
The best place for your assets
In The United Kingdom
UV&S has multiple climate-controlled vault options, including Essential Vaults, Premier Vaults, and Exclusive Vaults, along with Ambient storage in the United Kingdom.
+44 (0) 1635 230020
