Highly Recommend! I have been a customer for 5+ years and problems are rare. Concergent is very proactive with their approach which translates to essentially no downtime for our company! Thank you for being a great partner!
Responsive, in-house IT support with real accountability.
Live U.S.-based helpdesk response keeps teams moving during business hours.
Client portals provide real-time tracking and documentation access.
Tier 1-4 escalation connects users with the right expertise quickly.
UV&S Technology coordinates third parties as a single point of contact.
24/7 on-call emergency support helps protect critical operations.
Responsive service, clear communication, and practical IT guidance from UV&S Technology.
Highly Recommend! I have been a customer for 5+ years and problems are rare. Concergent is very proactive with their approach which translates to essentially no downtime for our company! Thank you for being a great partner!
I recently fell victim to an email spoofing scam. I decided to call UV&S, Though this was a complicated issue, he presented a ‘never give up’ attitude, drilled down and figured it out. This could have reeked much more havoc and caused serious problems if it hadn’t been for the quick response time and resolution from UV&S.
Great customer service, prompt response time and always friendly to deal with. Thank you UVS!
If You’re Hesitating, Don’t…
Since enrolling in UV&S’s Managed IT Services program, the biggest benefit has been peace of mind. Our systems run smoothly, updates are handled proactively, and downtime has virtually disappeared, allowing our team to focus on growing the business instead of troubleshooting tech issues. What really sets UV&S Technology apart is their responsiveness and personalized support.
They take the time to understand our needs, communicate clearly, and act fast. If you’re hesitating, don’t. Partnering with UV&S has been one of the smartest decisions we’ve made. They’re reliable, knowledgeable, and genuinely invested in our success. You don’t just get IT support; you gain a strategic ally.
UV&S is quick to address a problem, and responds promptly to any issues. They are friendly and determined to resolve your IT problems.
Invaluable Partnership: Expert, Pressure-Free IT Support with UV&S
UV&S has an in-depth understanding of our systems, providing expert advice on necessary changes and updates without sales pressure. They offer reliable support for daily tasks, emergencies, and significant infrastructure updates, making them an invaluable partner. If someone is undecided about choosing UV&S, I would tell them that having a skilled team like UV&S is invaluable for handling tasks beyond your expertise or staffing capacity.
They have consistently supported us in daily operations, emergencies, and significant infrastructure updates, making complex projects manageable and ensuring we are never alone in these endeavors.
All the way through the process of upgrading our servers, everyone I worked with at UV&S was very conscientious about being responsible when it came to cost and needs. I feel that they had our best interest in mind as we went through this process and took the time to help us understand things if we didn’t. Each person we worked with was honest, genuine, and exceptionally knowledgeable in their area.
Since 2012, UV&S has continually provided first-class IT and data center services for our organization. They have outstanding technical resources and are responsive to our needs. Most recently, their performance during a time of crisis was exceptional. I would highly recommend you call UV&S if you are in need.
UV&S Technology is extremely helpful and fast responding. Whenever I need help with my computer the issue gets fixed within the next 20 minutes. I would highly recommend using UV&S Technology for your business technology needs!
I’ve had a great experience working with UV&S Technology. Everyone on their team has been friendly, responsive, and easy to work with. They provide reliable IT support, communicate well, and make sure questions are answered without making the process complicated. It’s clear they care about their clients and take pride in the quality of their work. I would absolutely recommend UV&S Technology to anyone looking for professional technology services and a dependable IT partner!
UV&S and their team have always been so helpful and make sure I’m taken care of whenever I have an issue. Their customer service is great, they are responsive, and they truly go above and beyond to help resolve any problems. I really appreciate their willingness to assist and make things right!
We’ve used Concergent IT to provide the infrastructure for our server farm for about 5 years. Uptime and support can’t be beat. Great people! Plus it doesn’t hurt any for us to be able to just take the elevator down to their office and talk in person.
UV&S Technology and its team are always there when we need them. They’re helpful, responsive, and we truly appreciate everything they do to support us. We’re grateful to have them as our IT team!
Reliable and Responsive IT Support: UV&S as a Trusted Partner
The single biggest benefit to our company since partnering with UVS has been having a trustworthy resource to help resolve IT issues. UV&S stands out from other IT firms we’ve worked with due to their responsiveness and quick action. For anyone considering UV&S as their IT firm, I would highly recommend them as a valuable addition to their team, offering reliable and expert IT support.
Great experience with UV&S! They are professional, responsive, and knowledgeable throughout every interaction. They provide excellent service and solve my issues quickly.
Unmatched Emergency Response and Trustworthy IT Service with UV&S
Since partnering with UV&S for our technology needs, the single biggest benefit has been their rapid response during emergencies. Whenever we encounter a critical issue with any of our computers, UV&S makes it easy to reach tech support, and they always provide immediate assistance. Compared to other IT firms we’ve worked with in the past, UV&S stands out in providing top-tier customer service and insight. To anyone on the fence about choosing UV&S as their IT firm, I would say this: Having known the team at UV&S for a very long time, I can attest to their commitment to customer service and their expertise. Every time we’ve had an urgent need, they have stepped up and jumped in to help. They don’t try to scare us into buying more equipment or services than necessary; instead, they focus on making us effective and efficient.
UV&S Tech is a true business partner, working alongside us through every twist and turn that the everchanging technology world is throwing at us. I don’t know where our organization would be without them!!
Consistent, Cost-Effective IT Support Tailored to Our Non-Profit Needs
UV&S has provided our organization with much-needed consistency in an ever changing IT environment, understanding our limitations as a non-profit and effectively prioritizing upgrades. Their personalized service ensures we never feel overlooked, offering more services at a reasonable rate compared to other IT firms.
I am confident in recommending UV&S as they have consistently proven to be the best option through our procurement processes, providing pivotal support during our organization’s expansion and ensuring minimal disruptions to our operations.
Personalized IT Service with Big-Firm Expertise: UV&S Delivers for Our Law Firm UV&S
The biggest benefit to our law firm since UV&S took over our technology needs has been the improved level of customer service and expertise we’ve received. They are extremely proactive when addressing our technology needs. It’s even better to know our account manager by name/face and to trust them for all of our IT needs.
UV&S has increased the efficiency and stability of our systems. We feel supported and confident in our IT team and overall infrastructure. As a small to medium-sized firm, we wanted the expertise and representation of a big IT company, but with the personal touch of a family-oriented team we could work with year-round. They deliver as an IT company and provide technology business reviews to offer recommendations and to plan for upcoming IT related expenses. They also offer great response times with accessibility to the team. With UV&S, we get the best of both worlds.
Our backups were manual, inconsistent and far from disaster-proof before we started working with UV&S. They implemented a hybrid backup solution and now our backups are automatic, regular and absolutely disaster-proof. We can always trust that our critical data and processes will be available if and when we need them.
Responsive support with clear escalation
Users should not have to navigate phone trees or wait without clarity. UV&S Technology provides live, in-house helpdesk support during business hours with a U.S.-based team that understands your environment. Requests are documented, prioritized, and tracked from first contact through resolution, helping reduce work interruptions and give employees a reliable place to turn when systems, applications, or access issues slow them down.
Different users need different ways to ask for help. Support is available through phone, email, client portal, and Microsoft Teams, giving your team practical access without adding complexity. Each request is captured in a ticketing system with real-time status visibility, so users and leadership can see progress, review history, and replace informal troubleshooting with a more consistent support process.
Not every issue needs the same level of expertise, but every issue needs clear ownership. UV&S Technology uses Tier 1-4 support and defined escalation paths to route requests to the right technician. Common user issues can be handled efficiently, while complex network, security, endpoint, or infrastructure concerns can move quickly to advanced resources without forcing users to repeat the problem.
When a support issue involves an internet provider, software vendor, hardware manufacturer, or line-of-business application, delays often come from unclear ownership. UV&S Technology can act as a single point of contact, coordinating with third parties and keeping the ticket moving. This gives your team one accountable support path and reduces the time spent managing vendor conversations internally.
Clear documentation helps support happen faster and more consistently. UV&S Technology maintains current infrastructure documentation in a client-accessible portal, including key environment details that help technicians respond without delay. Your organization owns its documentation, giving leadership transparency, improving continuity, and reducing dependence on any single person or undocumented setup.
Some issues need support beyond standard channels. UV&S Technology provides onsite support and 24/7 on-call emergency coverage for critical needs, with local dispatch available for urgent hardware, connectivity, or operational issues. This approach combines remote efficiency with hands-on response when the situation calls for it, helping protect productivity while keeping support aligned with business impact.
When employees cannot get timely IT help, productivity slows and internal teams lose focus. UV&S Technology provides in-house, U.S.-based helpdesk support designed around fast access, clear ownership, and documented client environments.
Users can reach support by phone, email, portal, or Microsoft Teams, with live response during business hours and 24/7 on-call support for emergencies. Every request is tracked, prioritized, and escalated through Tier 1-4 expertise so issues are handled by the right resource.
The result is practical: less confusion, fewer delays, and a helpdesk experience that supports daily operations instead of adding friction.
Effective helpdesk support is more than closing tickets. It requires process, documentation, visibility, and accountability so users know where to turn and leaders know what is being resolved.
UV&S Technology can serve as a fully managed helpdesk or work alongside internal IT as a co-managed extension of the team. That flexibility gives users reliable support while giving leadership predictable costs, consistent processes, and better visibility into recurring issues.
Support is backed by proactive technology management, endpoint standards, vendor coordination, and ongoing documentation. Instead of treating every ticket as an isolated problem, patterns are reviewed to identify root causes, improve reliability, and align technology with business goals.
For organizations that need personal service with enterprise-grade discipline, this is helpdesk support built to reduce risk and support long-term growth. Trusted. Worldwide.
Get clearer support, faster response, and fewer daily IT disruptions.
A growing law firm needed stronger IT guidance and faster support; UV&S delivered stability, responsiveness, and trust.
The IT Helpdesk provides live, in-house U.S.-based support for your team, accessible by phone, email, secure portal, or Microsoft Teams. Support covers Tier 1 through Tier 4 issues, from password resets to advanced troubleshooting, with clear escalation paths for complex needs. Every request is tracked, prioritized, and documented, so you get rapid, accountable assistance without repeating information. Real-time ticket status and documentation are always available through your client portal, ensuring full transparency and control.
IT Helpdesk support is designed to minimize workplace disruptions by providing rapid live response during business hours and 24/7 on-call emergency coverage. With an average nine-minute ticket response time and a 30-minute on-site dispatch for critical issues, your team gets help before small problems become bigger interruptions. Proactive monitoring, documented environments, and seamless escalation ensure that recurring issues are addressed quickly, so productivity stays high and technology stays reliable.
Onboarding starts with a comprehensive assessment of your IT environment and user needs, followed by onsite visits to verify every endpoint, connection, and user setup across all locations. Your network, devices, and user documentation are standardized and recorded to enable fast, accurate support from day one. The process is phased to avoid disruption, and your team receives clear instructions on how to access support channels and track requests for complete confidence from the start.
IT Helpdesk pricing is structured as a predictable, fixed monthly fee based on your user count and supported endpoints, with transparent add-on rates for additional users, devices, or sites. The monthly fee covers live support during business hours, after-hours emergency response, onsite support when needed, and access to your client portal for ticket tracking and documentation. There are no hidden fees, and all services are tailored to your needs, making IT budgeting straightforward and eliminating surprise costs.
This IT Helpdesk stands out through a partnership-driven approach, combining rapid U.S.-based response, in-depth documentation, and proactive management tailored for regulated and growing organizations. You benefit from an average nine-minute response time, 30-minute on-site dispatch for critical issues, and flexible managed or co-managed support that acts as an extension of your team. With over 25 years of experience, advanced certifications, and a commitment to ‘Trusted. Worldwide.’, you gain a helpdesk built for reliability, transparency, and true operational impact.
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LOCATIONS
Bowling Green
270-793-0880
P.O. Box 51332
1143 Fairway Ste 102
Bowling Green, KY 42103
Hays
785-625-2111
711 E. 6th
Hays, KS 67601
Hutchinson
620-663-5434
3500 East Ave G
Hutchinson, KS 67501
Corporate Office Hutchinson
620-662-6769
P.O. Box 1723
517 E. 30th St. Ste D
Hutchinson, KS 67502
Kansas City, MO
816-455-2640
8600 NE Underground Dr.
Pillar 146
Kansas City, MO 64161
London
+44 (0) 208 573 9999
Unit 2, 3, 6, and 23
Mereside Park, Shield Road
Ashford TW15 1BL
Newbury - Events Services
+44 (0) 1635 230020
Unit 9, Hambridge
Business Center
Hambridge Lane, Newbury
Berkshire RG14 5TU
Los Angeles
323-763-7750
6043 Malburg Way
Vernon, CA 90058
Louisville, KY
502-451-4570
1841 Tylor Ave Bldg 4
Louisville, KY 40213
Manhattan, KS
785-537-1222
5106 Murray Rd. Suite C.
Manhattan, KS 66503
Oklahoma City
405-947-0810
5621 W. Reno Ave #D
Oklahoma City, OK 73127
Salina
785-537-1222
739 N. 10th St.
Salina, KS 67401
Topeka
785-232-0713
1540 NW Gage Blvd #6
Topeka, KS 66618
Wichita - UV&S Technology
316-613-4747
245 N. Waco T100
Wichita, KS 67202
Wichita
316-838-2121
707 E. 33rd St. N..
Wichita, KS 67219
Unmatched Protection for Your Vital Assets
Advantages of Choosing UV&S Underground Storage:
Private Vault Storage – Maximum Security and Customization
Essential Features for Long-Term Preservation
Secure, Organized, and Specialized
Optimized Storage for Archival & Technical Document
Private Vault Storage – Maximum Security and Customization
Your Secure Space, Your Specifications
Secure & Affordable Box Storage
SMALL BUSINESS
OUR SMALL BUSINESS SERVICES INCLUDE:
OIL & GAS
MUSEUM ARTIFACTS
MEDICAL
INSURANCE
GOVERNMENT & LEGAL
FILM & SOUND
BANK
MEDIA VAULTS
Secure Media Vaults for Critical Data Protection
Comprehensive Tape & Archive Storage Solutions
Storage in the United Kingdom
The best place for your assets
In The United Kingdom
UV&S has multiple climate-controlled vault options, including Essential Vaults, Premier Vaults, and Exclusive Vaults, along with Ambient storage in the United Kingdom.
+44 (0) 1635 230020
